FAQ & SHIPPING
We ship within Malaysia and to Singapore. If your shipping country is not listed below, please contact us.
Country | Complimentary Shipping | Shipping Fee | Estimated Delivery Time |
Malaysia | Complimentary for orders above RM500 | For orders below RM500, a shipping fee of RM10 is applicable | 2 - 4 business days |
Singapore | Complimentary for orders above RM3000 | For orders below RM3000, a shipping fee of RM80 is applicable | 3 - 5 business days (subject to customs clearance) |
Other | - | Please contact us | ​ |
We ship with DHL or FedEx. We offer express delivery within Kuala Lumpur Klang Valley at a flatrate of RM30 (estimated delivery time- 1 business day). Shipping rates above are not applicable to Custom & Bespoke pieces and Prive Collection. Any customs tax and duties associated with your purchase will be bourne by you/ the receiver. We do not ship to PO boxes.
Import duties, customs and taxes are not included in the total at checkout. They are determined by the customs office at your delivery destination country. You or the recipient are liable to make payment for any import duties, customs and local sales taxes levied by the country you are shipping to.
Yes, your signature is required upon delivery (for international delivery). For your own protection, we do not recommend to waive this option. In the case that you have waived signature upon delivery and your package is lost or stolen, VLT will not be liable.
Yes, once your order has been shipped you will notified via email or sms with a tracking number. If you need help finding your tracking number please contact us.