Question 1

Shipping

Accepted Answer

We ship within Malaysia and to Singapore. If your shipping country is not listed below, please contact us.
 
We ship with DHL or FedEx.

We offer express delivery within Kuala Lumpur Klang Valley at a flatrate of RM30 (estimated delivery time- 1 business day).

Shipping rates above are not applicable to Custom & Bespoke pieces and Prive Collection. Any customs tax and duties associated with your purchase will be bourne by you/ the receiver.  We do not ship to PO boxes.

Question 2

Customs tax and duties

Accepted Answer

Import duties, customs and taxes are not included in the total at checkout. They are determined by the customs office at your delivery destination country. You or the recipient are liable to make payment for any import duties, customs and local sales taxes levied by the country you are shipping to.

Question 3

Do you require a signature upon delivery?

Accepted Answer

Yes, your signature is required upon delivery (for international delivery). For your own protection, we do not recommend to waive this option. In the case that you have waived signature upon delivery and your package is lost or stolen, VLT will not be liable.

Question 4

Can I track my order?

Accepted Answer

Yes, once your order has been shipped you will notified via email or sms with a tracking number. If you need help finding your tracking number please contact us.

INTERNATIONAL SHIPPING AVAILABLE

FAQ & SHIPPING

Shipping

Customs tax and duties

Do you require a signature upon delivery?

Can I track my order?