FAQ & SHIPPING
ORDERS & PAYMENT
When will my order be processed?
Your order will be processed within 1-2 business days (not applicable to Bespoke / Custom services). Thereafter you will be notified via email or sms with a tracking number when your order has been shipped out.
Can I cancel / exchange / refund my order?
What currency are your prices stated in?
All prices on our website are stated in Malaysian Ringgit (RM).
We use STRIPE as our payment gateway. Upon checkout payments can be made via credit card.
For online bank tansfers, your order will be shipped as soon as we receive your payment.
Name: VLT ATELIER
Account: 302 677 554 101
Bank/ Swiftcode: HSBC Malaysia / HBMBMYKL
For our reference: please include your invoice number in the transfer details
Delivery within Malaysia
Do you require a signature upon delivery?
Can I track my order?
Yes, once your order has been shipped you will notified via email or sms with a tracking number. If you need help finding your tracking number please contact us.
Customs tax and duties
International delivery time and cost
We ship with Aramex Courier (or an alternative courier service provider chosen by VLT). If your delivery country is not listed below, kindly contact us to check if we are able to arrange it for you.
Are your jewelry pieces solid gold, gold vermeil, gold plated or silver?
All VLT jewelry are made from solid gold only (14K and 18K solid gold), as we believe in high quality materials for our products. We do not use gold vermeil, gold plating or silver.
Our pieces are available in yellow, rose and white gold (and are nickle safe).
What is the difference between 14K and 18K gold?
14K Gold compromises of 58.3% pure gold, 18K compromises of 75% pure gold. Read more.
Do your use conflict free diamonds and stones?
How do I care for my jewelry?
Its good practice to clean your jewelry regularly with a lint-free soft cloth. Wearing jewelry everyday can lead to accumulation of dirt which could make your jewelry appear less shiny. Read here to find out how to clean your jewelry at home.
If you require jewelry cleaning or re-polishing contact us.
Repair and reconditioning service
VLT jewelry pieces are made with solid gold and are built to last. Although our pieces can be worn everyday, even under water, a certain level of care still needs to be taken when wearing jewelry. Exposure to elements such as perspiration, air pollutants, perfumes, soaps and lotions can dull jewelry appearance overtime- reconditioning can help your jewelry look new again.
Replacement earring backing/ stud
If you have lost your earring backing and need a replacement, contact us.
We provide resizing services for rings, necklaces and bracelets. However please note that the possibility to resize is dependant on the jewelry design.